Continuous Improvement: Giving It Your All
Over the past six weeks, our training division at SuccessHawaii has been under contract to the Hawaii State Department of Education, Facilities Management Branch. I am proud of the work we accomplished together, but I am even more satisfied knowing the quality of people we have representing us in this critical function of state government. These are highly motivated employees who are responsible for the design, development, and maintenance of our public school facilities.
In quick retrospect, the past month has been a hectic one. In looking back, it was the participants within each of these focus groups, which we had the good fortune of working with, that made all the difference. In a nutshell, these highly-qualified professionals (i.e. architects, engineers, and former businesspeople) are an amazingly positive and dynamic group of people that work so collaboratively together.
The training program’s topic was entitled: “The Continuous Improvement Process: Delivering the Ultimate Service through Positive and Productive Teamwork.”
We started this process by conducting five (5) focus groups with the various branches that fall under the Facilities Management Branch within the Office of Business Services. We followed that up with a half-day “Summary” session in which we assisted them as facilitators to boil-down a ton of input from the previous five sessions. In the end, all the various stakeholders negotiated many options to arrive at their agreed upon mission: “We take a vision and give it form through collaborative solutions to build opportunities for student achievement.”
On reflection, it has been a mini-marathon of very rewarding training workshops that achieved the goal set forth from the start. And today we completed the final, all-day training session with nearly 70 participants. Now, as I sit at my computer to debrief my thoughts, I’m taken back to my days as an athlete way-back-when. I can recall those days of giving everything I had physically and mentally, to play at peak performance. At least, to my abilities. Whether we won or lost was never the issue, it was whether you knew that you gave it your “all”. In this latest training series with the DOE, I confidently walk away knowing that we did give our very best and that’s the bottom line. Finally, consider this relevant quote on excellence from legendary coach, Vince Lombardi:
“….I firmly believe that any man’s finest hours – his greatest fulfillment of all that he holds dear – is that moment when he has worked his heart out in good cause and lies exhausted on the field of battle – victorious.”